Support
Answers to the questions we hear most. If yours is not here, email us — we read every message.
Contact us
Write to [email protected] and include your iOS version, app version, the site where the problem happens and a screenshot if you can. That helps us reproduce the issue faster.
Frequently asked questions
How do I turn MuteBlock on?
Open Settings → Safari → Extensions → MuteBlock, turn the extension on and allow it on websites. Then open Safari and browse as usual. The app's test page shows whether blocking is working.
Why do I still see ads on some sites?
Content blockers stop requests; they cannot remove an ad served from the same place as the page. Sites also change their code, and some detect blockers. MuteBlock reduces ads and trackers but does not promise a page with zero ads.
Does it work in the YouTube app or other browsers?
No. MuteBlock is a Safari content blocker. It does not run in Chrome or Firefox, and it cannot block ads inside native apps such as YouTube, Instagram or Facebook.
What are the regional filter packs?
There are 11 packs, each tuned to sites and ad networks common in a region. Choose the packs for the places you browse; you can change them at any time.
What does the allowlist do?
Adding a site to the allowlist pauses blocking there. It is useful when a login, payment or form will not work. Blocking resumes on other sites, and the list never leaves your device.
How do I cancel Premium?
Open iOS Settings → Apple ID → Subscriptions → MuteBlock → Cancel Subscription. Deleting the app does not cancel the subscription. Cancelling stops the next renewal; access continues until the end of the paid period.
How do I restore a purchase?
Premium is tied to your Apple ID. If it is not active after reinstalling or changing devices, sign in with the same Apple ID, open MuteBlock and use Restore Purchases. If that does not work, email us with your Apple order number — never your password.
How do refunds work?
Apple handles payments and refunds. Request a refund at reportaproblem.apple.com. We cannot issue refunds directly because we never receive your payment details.
Does MuteBlock collect data?
No. There is no account, no analytics and no browsing-data collection. Filter rules are compiled on your device. The privacy policy has the full explanation.